Terms & Conditions

This website is owned and operated by Artpeggio. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors customised products made to order. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

 

Who can use this website; what are the requirements to create an account

In order to use our website and/or receive our services, you must be at least 13 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

 

Key commercial Terms

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

 

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

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Delivery

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 

• USA: 3–4 business days 

• Europe: 6–8 business days 

• Australia: 2–14 business days 

• International: 10–20 business days

These shipping times are our best estimate, not guarantee. We’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (support@artpeggio.com), we’ll check your order status and let you know how to proceed.

 

Shipping

Shipping costs are calculated in your order’s summary before check-out. For more information about our shipping rates, please check here.

 

Custom Fees: Shipments outside of the U.S. may incur customs and tax fees depending on the destination country and may vary depending on your order value, country limits, and other factors based on the product itself. These fees are not in our control and are assessed by your local customs office. End recipient is responsible for these fees. 

Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

Shipping location: We work with an on-demand order fulfillment company with facilities worldwide! So depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.

We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

 

Wrong Address or Unclaimed: If the carrier isn’t able to deliver the items because of the wrong address, or if the package was unclaimed, it’ll be returned to our fulfilment’s company address. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Please, be careful and double-check that you’ve added the correct address when you place an order.

 

Return and refund policy

Our products are not eligible for returns or exchanged unless they arrive damaged or mislabelled. If any of these apply, please email us at support@artpeggio.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Refunds are only offered to customers that receive the wrong items or damaged items.

 

Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

 

Ownership of intellectual property, copyright and logo

The Service and all materials therein or transferred thereby, including, without limitation, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Artpeggio. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

 

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

 

Indemnification

You agree to indemnify and hold Artpeggio harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

 

Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Artpeggio, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

 

To the maximum extent permitted by applicable law, Artpeggio assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

 

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

 

Customer support details & contact info

Terms are expected to have contact information enabling users and customers to receive customer support services and to correspond with the website and its operators.